Service Status
We continuously monitor our infrastructure and its related services.
| Location | Availability | Status |
|---|---|---|
| Port Melbourne | 100% | Operational |
| Ravenhall | 100% | Operational |
| Caroline Springs | 100% | Operational |
| Burnside | 100% | Operational |
| Service | Availability | Status |
|---|---|---|
| Primary Internet Connection (Melbourne) | 100% | Operational |
| Secondary Internet Connection (Melbourne) | 100% | Operational |
| Primary Internet Exchange (Melbourne) | 100% | High Latency |
| Secondary Internet Exchange (Melbourne) | 100% | Operational |
Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. Please scroll down for past incident reports.
Active Incidents
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-- NONE --
Past Incidents
- September 09, 2018
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Port Melbourne Core Router Rebooted
We noticed our core routers rebooted between 5:00am - 5:10am AEST, customer may have experienced a 5-10mins outage window while our backbone automatically started backup.
ACTIONS TAKEN: Disable netflow services and reported issue with responsable hardware vendors.
STATUS: Waiting on bug fix to be released.
- July 14, 2018
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Burnside Power Upgrades
Melbourne ISP was able to perfrom power mains upgrade while keeping the Burnside Tower online 100% using barttery backup units and generators.
NOTIFICATION ONLY
- April 19, 2018
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Port Melbourne Router Outage
We're investigating a random reboot issue with one of the core devices that handle 20% of our internet traffic.
ISSUE RESOLVED: Bug fix provided by hardware vendor.Global Network DNS Resolver
Our internal DNS servers primary-ns and secondary-ns are experiencing IP Address resolution issues.
ISSUE RESOLVED: Conditional forwarders configuration file corrupt.